Terms of Service

Qavio is a sole proprietorship. Its business details are available on request at info@qavio.ai. Throughout these terms, "we" and "Qavio" mean that proprietorship, and "you" means the individual holding the account. The proprietor's name is held by our payment provider and is available on request.

Purchases are a separate matter. Minutes are sold through Dodo Payments, which acts as the merchant of record for the transaction and is the seller on your receipt and your card or bank statement. See the Refund and Cancellation policy for what that means in practice.

Qavio runs on your Mac. During a session it listens to your microphone and to the audio your Mac is playing, transcribes both on the device, and stores the transcript and any notes locally. When you press a key it can answer a question or summarise what has been said, using your own profile, your uploaded documents and your past transcripts as context. That step sends text to our servers and on to a third-party language model provider.

Qavio produces machine-generated text. It can be wrong, incomplete or out of date. You are responsible for checking anything you rely on. Qavio is not legal, financial, medical or professional advice, and it does not make decisions for you.

Qavio has an interview mode. It exists for preparation, practice and reviewing your own conversations afterwards, and for keeping your own notes and background to hand in conversations where doing so is permitted. It is not a licence to break the rules of an assessment, and using it that way is a breach of these terms.

You also must not use Qavio to:

• Impersonate another person, or misrepresent who is speaking or who produced an answer.
• Record, transcribe or monitor a person covertly where the law or the platform requires their knowledge or consent. See section 4.
• Break the law, infringe someone else's intellectual property, or violate the terms of a meeting platform you are using it alongside.
• Resell, sublicense or redistribute Qavio or the output of our servers as your own service.
• Reverse engineer the service, or attempt to reach accounts or data that are not yours.

We may suspend or close an account that breaches this section, and we may do so without notice where the breach is ongoing or serious. The app shows these rules before your first session and records your agreement on your account. What the app does to keep its use honest, including what its floating window does in a screen share, is set out on the responsible use page.

A Qavio session captures audio that includes other participants. Laws on recording conversations differ by country and by state, and many meeting platforms and employers have their own rules on top of the law.

Before a session starts, the app says next to the Start button that it will transcribe everyone on the call, and offers a one-line notice to paste into the meeting chat. While a session runs, the floating window shows a live caption row so you can tell at a glance that it is recording, and macOS shows its own recording indicator in the menu bar, which Qavio cannot suppress. Neither of those can know the law where you are sitting or the policy of the call you have joined. If in doubt, tell the other participants before you start.

You need an account to use Qavio. You are responsible for what happens under it and for keeping access to your email secure, since that is how signing in works. One account is for one person; do not share it. You must be old enough to enter a contract where you live.

Qavio is metered in minutes, not seats and not subscriptions. A session is charged for its length, from Start to Stop, rounded up to the next minute. A session under a minute is free, and one session never costs more than 240 minutes. The length is measured by our servers, not by the app. Sessions started before 30 September 2026 were charged only for the minutes in which speech arrived. Answers, coding help and end-of-session write-ups are not charged separately; they are included in the minutes of the session they happen in. New accounts start with a number of free minutes, stated on the pricing page.

Minutes are prepaid credit. They do not expire, they do not renew, and there is nothing to cancel. When your balance reaches zero, sessions continue to record and transcribe on your Mac, but answers, coding help and write-ups pause until you have more.

Prices are shown on the pricing page and may change. A change never affects minutes you have already bought.

Your recordings, transcripts, notes and uploaded documents are yours. We claim no ownership of them. We process them only to run the service for you, as described in the Privacy policy, and we do not use them to train models.

Qavio is provided as it is, without warranties of any kind. We do not promise it will be uninterrupted, error free, or that transcription or answers will be accurate. We may change, suspend or discontinue parts of the service; where we discontinue something you have paid for, we will refund the unused balance.

To the fullest extent the law allows, we are not liable for indirect, incidental or consequential loss, for lost profits or opportunities, or for anything arising from your reliance on output Qavio produced. Our total liability for any claim is limited to the amount you paid us in the twelve months before it arose.

Nothing here excludes liability that cannot lawfully be excluded.

You can stop using Qavio and delete your account at any time from the dashboard. We may suspend or close an account for a breach of these terms, in particular section 3. If we close your account for a reason other than a breach, we will refund any unused minutes.

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute arising from them.

We may update these terms. The date at the top says when they last changed. Where a change is material we will tell account holders by email before it takes effect. Continuing to use Qavio after that means you accept the new version.

Questions about these terms go to info@qavio.ai, or see the contact page.